Buyer & Seller Protection
Learn about our comprehensive protection policies that keep both buyers and sellers safe on LeoSwap.
Buyer Protection
We protect buyers with our comprehensive guarantee program that covers most purchases on LeoSwap.
Item Not Received
Full refund if your item doesn't arrive
Item Not as Described
Protection if item differs significantly from listing
Damaged Items
Coverage for items damaged during shipping
Fast Resolution
Most cases resolved within 48 hours
Seller Protection
Sellers are protected against fraudulent claims and unauthorized chargebacks.
Chargeback Protection
Protection against invalid payment disputes
Fraudulent Claims
Defense against false item condition claims
Shipping Protection
Coverage when using provided shipping label
Payment Security
Secure funds transfer and payout protection
How to File a Claim
Open a Case
Navigate to your order and select "Report a Problem" or "Open a Case".
Provide Evidence
Upload photos and provide a detailed description of the issue.
Wait for Review
Our team will review your case and respond within 48 hours.
Resolution
Once resolved, refunds or next steps will be processed automatically. If approved for a refund, you'll need to return the items using a prepaid shipping label we provide.
Important Information
- • Claims must be filed within the specified timeframe for each protection type.
- • Always use LeoSwap's prepaid shipping labels for full protection.
- • Keep all original packaging until you're satisfied with your purchase.